Privacy Policy

Last updated: April 9, 2026

At Spinago, we are committed to protecting your privacy in compliance with Australian privacy laws including the Privacy Act 1988. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our online casino services.

Information We Collect

We collect personal information such as your name, email address, date of birth, phone number, and payment details when you register an account or make deposits. We also gather usage data including login times, games played, bonuses claimed, and responsible gaming information to ensure a safe environment. Additionally, we may collect device information, IP address, and location data for security and compliance purposes. Special categories of data, such as identity verification documents, are collected to meet anti-money laundering obligations.

How We Use Your Information

We use your personal information to provide and manage your gaming account, process deposits and withdrawals, and deliver personalised services. This includes verifying your identity, preventing fraud, and enforcing responsible gambling limits. We also use the data to improve our services, send marketing communications where you have consented, and comply with Australian gambling regulations and legal requirements. Usage data helps us analyse site performance and enhance user experience.

Information Sharing

We do not sell or rent your personal information to third parties. We may share data with trusted service providers, such as payment processors and hosting companies, who are bound by confidentiality agreements. Disclosure occurs only when required by law, court order, or Australian regulatory authorities for anti-money laundering or gambling compliance.

Data Security

We implement robust security measures including encryption of sensitive data, secure servers, and access controls to protect your personal information from unauthorised access or breaches. Regular security audits and monitoring systems help detect and prevent potential threats. In the event of a data breach, we will notify you and relevant authorities as required by law. We retain your data only as long as necessary for legal, accounting, or operational purposes.

Your Rights

Under the Privacy Act 1988, you have the right to access, correct, or delete your personal information by contacting us. You may request details of the data we hold, object to certain processing, or withdraw consent where applicable, subject to legal obligations like AML requirements. We will verify your identity before responding, typically within 30 days. If unsatisfied, you can lodge a complaint with the Office of the Australian Information Commissioner.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise your experience. These include essential cookies for account security and analytics cookies for performance insights. You can manage cookie preferences through your browser settings or our cookie consent tool.

Contact Us

For privacy concerns or to exercise your rights, please contact our Data Protection Officer. We aim to respond promptly to all inquiries.

Email: [email protected]